asking a question about...
Is the Q&A a manual process to manage?
The process is managed through the system.
When will a decision be made?
Great question.. decisions will be made after council meeting on...
how long does it take to respond to questions?
you get to set the time frame and expectation as an administrator
does this come though to the public?
Only when you respond publicly.
Can a Q&A forum be limited to a selected audience e.g. by invite only (whitelist) or by email domain (all people from an organisation)?
A Q&A forum can be limited to either a specific audience, through invitation only, or by email domain, or both, as defined by the advanced participation rules which is configurable in the Project Settings space in the Administrator panel. So, for example, you could create a list for a specific project, and invite all people in your database with a *.gov email address. You could also invite people by name, or groups of people. All is possible. These settings can also be saved as a custom group for later parsing out and personalized communication through EngagementHQ's email messaging system.
When you are moderating a question, is the user's email address visible or just their screen name?
Only a user's screen name is visible. The only time a user's email might be available would be in those circumstances where a participant uses their email as their actual username.
Can a Moderator/Responder see new questions through the EngagementHQ interface or is all notification of questions done through email?
Questions are stored in the EngagementHQ platform in the order they are received. A moderator/responder has the option to respond publicly or privately. Questions that are repeated or are tied to a consultation which is no longer accepting questions can be archived, and questions that contain nonsense can be junked.
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Can you respond to questions with video content?
Can I answer questions privately?
Yes, you can.
If a question is too personal; is sub-judiciary; or it is otherwise inappropriate to respond publicly, you can respond privately through EngagementHQ.
How do I know when a new question is asked?
Whenever a new question is asked your (or a work colleague) will get an email letting you know that there is a new question awaiting your response.
Is there any limit on the number of questions?
And there is no limit on answers either. :-)
How quickly should I post a response to a new question?
It's not a bad idea to have an internal policy setting out your service levels. If at all possible, it is good practice to at least send a private message within a couple of hours. If only to say that you are looking into the issue and will come back with a more complete answer in the next couple of days.
Do questions go live immediately, or can I moderate them?
All questions are pre-moderated. Which means they do NOT go live until you have had a chance to read them and determine your response.
Moderation is done by your team.
What sot of reporting is available for Q&A?
Q&A reporting includes:
- Onscreen list of all questions and answer (along with any metadata - time stamp, username etc)
- Exportable report of the above to Excel, PDF and CSV
- Click report for the tag cloud
- Search term report
What does the 'tagging' do?
Tagging each question as it comes in does two things.
First, it helps your site visitors to find the answers to their questions more easily.
Secondly, it helps you to get a quick picture of the themes around the questions you are being asked.