Engaging Providence
EngagementHQ
Don’t Guess. Know.
At Granicus, our aim is to empower organizations and their communities by providing them accessible opportunities to learn about and contribute to the decisions that affect their daily lives.
Today we support over 12,000 practitioners around the globe inform and engage their communities on projects that include all types of planning and development review projects, as well as other important community conversations related to budget, policy development, placemaking, ongoing community conversations, and online public meetings. And we are ready to help you leverage resident input to drive community-informed decision-making that results in resource savings and increased community trust.
The Granicus digital engagement platform will support your goals, by:
Providing an engagement dashboard that allows for easy monitoring, analysis, and reporting across all project and consultation types.
Supporting the improvement of public trust through ongoing communications, engagement, and feedback.
Building a database of engaged residents and stakeholders that facilitates a trusted relationship with the City.
Providing all the tools necessary to perform a wide range of engagement activities, including discussion forums, brainstorming, storytelling, surveying, and mapping activities, that integrate seamlessly with the built-in reporting and analytics tools.
Creating an accessible user interface and supplying tools to make both the admin and participant journey through the consultation process a delight.
The Granicus Experience
Granicus brings a combination of a team rooted in public engagement expertise paired with comprehensive technology functionality to deliver unparalleled experience to the City of Providence.
In 2007 Bang the Table built EngagementHQ (“EHQ”), because no matter how well-designed the off-line consultation process, inevitably it only reaches a small segment of a community. And, in 2021, Bang the Table joined the Granicus family as part of our mission to transform your customer experience with solutions to better connect, engage, and serve your residents.
Since 1999, we have continued to improve our civic engagement platform into the Granicus Government Experience Cloud (“GovX Cloud”).
The GovX Cloud digitizes residents’ end-to-end journey with government – as well as many of the backend workflows and processes that keep government running every day:
Agenda & Meeting Management: our capabilities here allow for virtualization and automation of the end-to-end meeting management process from pre-meeting through to publishing the minutes and action items.
Website & CMS: we offer custom, user-friendly websites, designed with your residents at the center.
Digital Forms & Services: we digitize services such as 311 requests, pet licenses, public records requests, and more – and then we automate the backend workflows to eliminate paper and ensure that residents can always check on the status of their transaction or request
Digital Communications & Feedback: we power direct, digital communications delivered across email, web, and text so you can reach your whole community – customers can promote their content to our existing network of over 280M Granicus subscribers
We also have products focused on digitization of permits, compliance, and licensing; automation and digitization of short-term rental management; and digitization of records and disclosure documents.
Our Granicus Experience Group support government across the full breadth of our capabilities. It’s a team comprised of digital experts who know our technology inside and out – they serve as partners to our customers and extensions of their team, helping drive change and build strategy to advance your community’s most critical initiatives.
Our integrated solutions come with support from our implementation team, 24/7 support, ongoing training, best practices generated by our 500k government users, and the best security in alignment with NIST standards.
Your team will be supported by an amazing team of tenured professionals with deep experience working together and delivering outcomes for our clients. Everything we do contributes to our mission to help YOU create a superior digital customer experience.
Granicus offers our support, expertise, and enthusiasm for this opportunity. The remainder of this proposal addresses the items in the RFP, our qualifications, proposed work plan, and pricing.
Please engage below, or reach out if you have questions.
Questions? Ask away.
We encourage you to post any questions. Please note, we are open to modifications of scope, pricing, and schedule to ensure alignment with the City’s vision and resources for this important investment.
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